Confidentiality Principles

All accommodation data is sensitive. Access should be restricted, and information handled in line with privacy policies and applicable laws.

What to Document and What Not to Document

Collect essential details about the request, the agreed solution, and timelines. Avoid unnecessary medical information; describe impacts and outcomes in neutral language.

Storage, Access, and Retention

Store records securely with restricted access. Define retention periods and secure disposal methods to protect privacy.

Handling Breaches and Retaliation

If confidentiality is breached, follow the incident reporting process, provide support, and take corrective action to prevent recurrence. Retaliation is prohibited and must be addressed.