Metrics, Data Collection, and Evaluation

Measuring progress ensures the policies translate into real improvements. This lesson covers what data to collect, how to protect privacy, and how to use metrics to drive action.

Important data sources include training completion, incident reports, accommodations requests and outcomes, accessibility audits, and employee feedback. Data collection should be consent-based and privacy-respecting.

• Training completion rate by role and department
• Number and type of accommodation requests
• Average processing time for accommodations
• Incident reports related to harassment or accessibility barriers
• Accessibility audit scores and remediation status
• Privacy safeguards and data retention policies

By establishing baselines and targets, organizations can track progress and identify gaps for action.