What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Definitions and Core Terms
Harassment is unwelcome behavior based on a protected characteristic or other personal attribute that creates an intimidating, hostile, or offensive work environment. It can take many forms, including verbal comments, written messages, or actions. This chapter establishes a shared language to recognize and address behavior that harms others.
Different terms appear in policies and conversations. Understanding distinctions helps us respond consistently and protect psychological safety for everyone.
- Harassment: unwelcome conduct that degrades or threatens others
- Discrimination: unequal treatment based on protected characteristics
- Bullying: repeated, unreasonable behavior intended to intimidate
In this course, we focus on respectful behavior, proactive prevention, and supportive bystander actions to maintain a safe workplace.