This lesson develops active listening skills to improve understanding and psychological safety in conversations. It covers what active listening is, core behaviors, and practical prompts for everyday interactions.
Active Listening for Inclusive Communication
This lesson develops active listening skills to improve understanding and psychological safety in conversations. It covers what active listening is, core behaviors, and practical prompts for everyday interactions.
What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Definition of Active Listening
Active listening means giving full attention to the speaker, avoiding distractions, and confirming understanding through reflection.
Key Behaviors
Maintain eye contact, nod in acknowledgment, and refrain from interrupting. Use supportive body language to show engagement.
Techniques
- Paraphrase what you heard to confirm accuracy
- Ask clarifying questions
- Summarize main points at the end
Practice prompts: restate, reflect, and respond with empathy.