Learn to give feedback that is specific, actionable, and respectful. The SBI model helps separate behavior from personal judgment and supports growth.
Respectful Feedback and Constructive Criticism
Learn to give feedback that is specific, actionable, and respectful. The SBI model helps separate behavior from personal judgment and supports growth.
What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Feedback Goals
Feedback should be specific, timely, and focused on behavior, not personality.
Model: SBI
Situation-Behavior-Impact helps keep feedback objective.
Practical Guidelines
- Describe the behavior observed
- Explain the impact on others or outcomes
- Suggest a concrete improvement
Include a listening step to check understanding.