Learn to address problematic behavior in a constructive, non-accusatory way, while supporting accountability and safety.
Addressing Problematic Behavior Constructively
Learn to address problematic behavior in a constructive, non-accusatory way, while supporting accountability and safety.
What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Identify Behavior
Describe specific actions that undermine inclusion without labeling a person.
Intervention Steps
- Address privately when possible
- Explain impact and request change
- Offer support and resources
Bypass and Documentation
When needed, document concerns per policy and escalate appropriately.