Apply inclusive communication and conflict resolution skills through guided scenarios and reflective debriefs.
Practical Scenarios and Role-Play
Apply inclusive communication and conflict resolution skills through guided scenarios and reflective debriefs.
What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Role-Play Setup
Participants practice a short scenario in pairs or small groups with a facilitator guide.
Debrief
Reflect on what worked, what could improve, and how to apply learnings to daily work.
Scenarios
- Listening under pressure
- Giving feedback on a tough topic
- Defusing a heated exchange