What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
Templates provide a practical structure for drafting the team charter. Start with a core set of elements such as norms, roles, decision rules, and escalation steps, then tailor them to your team.
Activities invite co-creation and buy-in. Small group exercises, guided questions, and collaborative drafting sessions help diverse perspectives shape the charter. Capture inputs, resolve conflicts, and converge on a shared document.
Example charter elements: purpose, norms, roles, decision rules, escalation, accountability, metrics, and review cadence. These elements anchor behavior and provide clear reference points for team members.