This lesson introduces key metrics and KPIs to evaluate the impact of harassment and diversity training, including both outcomes and behavioral indicators.
Key Metrics and KPIs for Workplace Respect and Diversity
This lesson introduces key metrics and KPIs to evaluate the impact of harassment and diversity training, including both outcomes and behavioral indicators.
What you learn:
- Produce a personal action plan with milestones
- Draft a team charter that reflects inclusive norms
- Link actions to business goals and metrics
- Prepare for the Certification and refresher cadence
Description:
The capstone consolidates learning and translates it into actionable goals. You will develop a personal action plan to apply lessons in your role and a team charter to guide collaboration, communication, and accountability. The capstone emphasizes measurable outcomes and sustainable behavior change.
What to Measure
Select metrics that reflect learning goals and organizational priorities. Use a balanced approach to avoid overemphasis on a single area.
- Incident rate per 100 employees
- Reported cases and time to resolution
- Perception of respect and psychological safety from surveys
- Bystander intervention rate
- Retention and engagement among underrepresented groups
- Leadership accountability indicators
- Representation in promotions and leadership roles
- Training completion and participation rates
Translate metrics into a clear dashboard for leaders and teams.