Overview

Transform insights from measurements and feedback into concrete program improvements and governance decisions.

Feedback Collection Methods

• Post-training surveys and quick polls
• Manager and learner interviews
• Incident trend analysis and policy review

Change Management Process

Define a structured process to evaluate findings, approve changes, and implement updates with clear accountability.

Governance and Decision Making

Establish a governance board or working group to oversee improvements and monitor impact over time.

Implementation and Monitoring

Track the rollout of changes, measure their effects, and adjust as needed based on data.

Documentation and Reporting

Maintain records of changes, rationale, and outcomes to support transparency and compliance.