Introduce the core concepts of harassment, microaggressions, and inclusion. Explain why these foundations matter in customer-facing settings and how they affect staff morale, service quality, and customer trust.
Defining Harassment, Microaggressions, and Inclusive Culture
Introduce the core concepts of harassment, microaggressions, and inclusion. Explain why these foundations matter in customer-facing settings and how they affect staff morale, service quality, and customer trust.

Definition and scope

Workplace harassment is unwelcome conduct based on protected characteristics that creates a hostile environment or interferes with work performance.

Microaggressions are subtle remarks or actions that convey bias or stereotypes. They may be intentional or unintentional but accumulate harm over time.

Inclusive culture means everyone feels respected, valued, and safe to participate in all workplace activities.

  • Harassment
  • Discrimination
  • Microaggressions
  • Inclusion
  • Respect
Course Content
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