Outline specific duties for staff, managers, and leadership to prevent harassment and promote diversity.
Roles and Responsibilities: Individuals, Teams, and Leaders
Outline specific duties for staff, managers, and leadership to prevent harassment and promote diversity.
What you learn:
- Recognize unique harassment risks in customer-facing settings
- Apply customer service oriented response protocols
- Balance customer experience with safety and compliance
- Document incidents and communicate outcomes professionally
Description:
Frontline environments require particular attention to customer interactions and safety. This course provides context for retail, food service, healthcare, and hospitality, with tailored scenarios and policies to support staff and protect customers. You will learn how to respond calmly, report incidents, and maintain service quality during investigation and remediation.
Roles at all levels
Individuals are expected to treat others with respect, observe policies, and report concerns promptly.
Peers support colleagues, model inclusive behavior, and intervene safely when appropriate.
Leaders set tone, allocate resources, and ensure fair investigations and accountability.
HR and policy teams design programs, track progress, and provide confidential support.