Understanding Microaggressions

Microaggressions are brief, often unconscious remarks or actions that express bias toward a person or group. They can occur in conversations, during service delivery, or in team interactions and can accumulate harm over time.

Common Forms

• Assumptions about language ability or cultural background
• Comments about appearance or dress related to identity
• Dismissive statements about experiences of discrimination

Impact

Even small comments can erode trust, raise stress, and reduce engagement for target and teammates. In customer settings, bias can affect service quality and morale.

What You Can Do

Address microaggressions respectfully when safe, document concerns, seek guidance from a supervisor, and support colleagues. Use inclusive language and model respectful behavior for customers and teams.