Overview

Role-play exercises provide practical practice in safe, controlled settings. They help you apply direct, indirect, and distraction techniques and receive feedback from peers and facilitators.

Scenario 1: A rude customer directs disrespectful comments toward a staff member in a store. Practice a direct intervention and a supportive check-in after the incident.

Scenario 2: A colleague makes a belittling remark in a service area. Practice speaking up and redirecting the conversation while maintaining professionalism.

Scenario 3: Digital harassment in online service channels. Practice documenting and reporting while offering support to the target.

Action planning: Create a personal action plan with goals, triggers, and steps to respond consistently. Use a simple template to track progress and reflections.