Outline the steps and roles in conducting investigations of harassment in customer-facing workplaces.
Investigation Steps and Roles
Outline the steps and roles in conducting investigations of harassment in customer-facing workplaces.

Intake and assignment

The process begins with intake by HR or a designated investigator. A case team is formed to manage the investigation and assign roles clearly.

Evidence collection

Gather witness statements, documents, emails, and any physical or digital records. Preserve chain of custody and mark evidence properly.

Interviews and findings

Conduct separate interviews with involved parties, assess credibility, and document responses. Apply objective criteria to identify what occurred and who was affected.

Resolution and reporting

Document conclusions, recommended actions, and notify relevant stakeholders while maintaining privacy. Include safety measures where needed and share final decisions with clarity.