What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
Understanding Unconscious Bias
Unconscious bias refers to attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious way. In the workplace, these biases are often automatic and outside of conscious awareness.
Bias arises from socialization, experiences, media, and culture. It can shape quick judgments about people based on attributes such as race, gender, age, or background. These biases are not inherently malicious, but they can influence behavior and decisions if left unchecked.
Common bias types include affinity bias, halo and horns effects, confirmation bias, similarity bias, and authority bias. Recognizing these patterns helps reduce their impact on everyday work life.
Impact occurs when biased judgments influence hiring, promotions, performance feedback, delegation, and team interactions. The result can be reduced safety, lower morale, and fractured collaboration.
Mitigation involves developing self-awareness, using structured decision processes, and encouraging diverse, evidence-based discussions. Regular reflection and bias interrupters support more equitable outcomes.
End of lesson.