What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
Strategies to Reduce Bias and Respond to Microaggressions
Mitigating unconscious bias requires a combination of personal effort and organizational systems. Start with self-awareness and reflection to identify personal biases you may hold.
Use bias interrupters and structured processes in decision-making, hiring, and feedback. For example, use standardized interview questions, diverse interview panels, and checklists to ensure outcomes are based on evidence rather than stereotypes.
When a microaggression occurs, respond with calm, clear language and focus on impact. Name what happened, describe its effect, and request a constructive change. If needed, seek support from a supervisor or HR and document the incident.
Foster an inclusive environment by soliciting diverse perspectives, providing inclusive language guidance, and modeling respectful communication. Encourage ongoing learning and accountability.