What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
Fostering Inclusive Communication and Behavior
Inclusive communication means choosing language and behaviors that respect all colleagues, invite participation, and avoid assumptions about abilities or roles. It supports psychological safety and collaboration.
Practical practices include asking open questions, listening actively, sharing credit, and using inclusive pronouns and titles. Be mindful of cultural differences and avoid language that reinforces stereotypes.
Create norms for feedback, conflict resolution, and decision-making that privilege equity and respect. Provide training and resources, and recognize inclusive behavior through coaching and recognition programs.