What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
The 3 D's approach
The framework—Direct, Distract, Delegate—helps you choose a safe and effective response. Each option prioritizes safety and supports the affected person.
Direct
Approach the person calmly and address the behavior. Keep the focus on the action, not personal traits. If needed, verbally pause the interaction and remove others from the situation.
Distract
Use a non-confrontational interruption to defuse the moment. Examples include inviting someone to join a different activity or redirecting attention with a neutral topic.
Delegate
Call on a supervisor, HR, or security when the risk is high or you feel unsafe intervening alone. Brief them with concise facts and preserve confidentiality.