What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
Immediate support
Offer a private space to talk and listen without judgment. Acknowledge the person’s feelings and reassure them that you take their concern seriously.
What to say and what not to say
Use empathetic language, avoid blaming the victim, and avoid minimizing their experience. Phrases like "I’m glad you spoke up" can help.
Connecting to resources
Provide information about reporting channels, employee assistance programs, or confidential counseling. Respect privacy and consent when sharing details.
Follow-up
Check in after a short time to see how they’re doing and whether they need additional support or accommodations.