What you learn:
- Define harassment, bullying, and discrimination with clear criteria
- Differentiate between protected and non-protected characteristics
- Identify examples across verbal, written, and behavior-based actions
- Understand the impact on individuals, teams, and business outcomes
- Recognize when escalation is required and where to seek guidance
Description:
This module clarifies the key terms used in workplace conduct policies and supports learners in recognizing when behavior crosses lines. You will explore examples of harassment, bullying, and discrimination, understand why each is harmful, and learn the basic legal and ethical implications for organizations and individuals. The course uses realistic scenarios to help you identify subtle and explicit conduct that can create a hostile or unsafe work environment.
By the end, you will have a solid framework to distinguish between problematic actions and acceptable workplace interactions, laying the foundation for respectful behaviors and compliant practices across teams and locations.
Norms and expectations
Establish clear expectations that harassment will not be tolerated and that bystander intervention is encouraged. Normalize respectful language.
Policies and training
Align policies with practice. Provide ongoing training, refreshers, and accessible reporting channels for all staff.
Accountability and measurement
Track incidents, interventions, and outcomes. Use findings to improve policies and training content. Share learnings with teams.
Leadership and culture
Leaders model inclusive behavior. They empower teams to intervene and support colleagues in real time.