What you learn:
- Identify best practices for email, chat, video, and social platforms
- Apply etiquette guidelines to diverse audiences
- Protect privacy and maintain professional tone
- Navigate challenging online scenarios with confidence
Description:
As work moves online, digital etiquette becomes essential. This module covers respectful email, chat, video meetings, and social platform interactions. You will learn guidelines to prevent miscommunication, protect privacy, and maintain professional tone across channels.
Real-world examples help you apply etiquette principles to everyday digital collaboration and customer interactions.
Overview
In this lesson, you will learn how to contribute to video meetings in a way that ensures presence, equity, and engagement for all participants. Effective presence means showing up on time, maintaining attention, and inviting contributions from quieter colleagues.
Participation Techniques
Use features such as raise hand, mute controls, and chat to manage contributions. Ask open questions and invite input from diverse voices. Avoid speaking over others and monitor the balance of participation across teams and roles.
Nonverbal Communication
Maintain eye contact with the camera, keep lighting steady, and limit distractions. Dress professionally and choose a neutral background to reduce bias. Your nonverbal cues should convey openness and respect.
Ground Rules and Incident Handling
Establish ground rules at the start of the meeting, including speaking time and turn-taking. If harassment or exclusion occurs, pause the session, address the behavior, and escalate per policy to protect participants.