What you learn:
- Identify best practices for email, chat, video, and social platforms
- Apply etiquette guidelines to diverse audiences
- Protect privacy and maintain professional tone
- Navigate challenging online scenarios with confidence
Description:
As work moves online, digital etiquette becomes essential. This module covers respectful email, chat, video meetings, and social platform interactions. You will learn guidelines to prevent miscommunication, protect privacy, and maintain professional tone across channels.
Real-world examples help you apply etiquette principles to everyday digital collaboration and customer interactions.
Overview
Make video meetings accessible to all employees, including those with visual, hearing, or mobility impairments. Accessibility should be planned into the meeting setup, not added after.
Captions and Transcripts
Enable live captions, provide transcripts, and describe non-speech information. Use screen reader friendly content for shared materials.
Participation and Layout
Ensure keyboard navigation, adjustable video layouts, and alt text for shared files. Avoid relying on color alone to convey meaning.
Harassment and Accessibility
Do not mock accessibility features. Treat accessibility as a core part of inclusive participation and report any related harassment promptly.