What you learn:
- Identify best practices for email, chat, video, and social platforms
- Apply etiquette guidelines to diverse audiences
- Protect privacy and maintain professional tone
- Navigate challenging online scenarios with confidence
Description:
As work moves online, digital etiquette becomes essential. This module covers respectful email, chat, video meetings, and social platform interactions. You will learn guidelines to prevent miscommunication, protect privacy, and maintain professional tone across channels.
Real-world examples help you apply etiquette principles to everyday digital collaboration and customer interactions.
Overview
Apply the principles through realistic scenarios that test presence, accessibility, and safe interaction skills in video meetings.
Scenario 1
A participant is interrupted repeatedly. Intervene by signaling, inviting others to speak, and documenting the behavior if it continues.
Scenario 2
A participant requests live captions. Demonstrate how to enable captions and confirm accessibility needs are met.
Scenario 3
A participant makes a biased joke. Address the comment, clarify expectations, and escalate as required by policy.
Escalation Paths
Follow established channels for reporting harassment or exclusion, including HR and policy teams, while preserving confidentiality and safety.