What you learn:
- Identify best practices for email, chat, video, and social platforms
- Apply etiquette guidelines to diverse audiences
- Protect privacy and maintain professional tone
- Navigate challenging online scenarios with confidence
Description:
As work moves online, digital etiquette becomes essential. This module covers respectful email, chat, video meetings, and social platform interactions. You will learn guidelines to prevent miscommunication, protect privacy, and maintain professional tone across channels.
Real-world examples help you apply etiquette principles to everyday digital collaboration and customer interactions.
Online Harassment and Microaggressions
Harassment includes repeated insulting language, intimidation, threats, or unwanted advances transmitted via email, chat, or social platforms. Microaggressions are subtle, often unintentional remarks that express bias and can accumulate harm over time.
Immediate Response
- Address the behavior calmly or seek help if unsafe
- Document the incident with dates, messages, and witnesses
- Avoid engaging in retaliatory or abusive language
Escalation and Reporting
Report to your supervisor, HR, or the designated channel. Provide evidence and context. Follow up to ensure appropriate action and support for affected individuals.
Bystander Intervention
Observers can support targets by naming the behavior, offering help, and reporting concerns. Encourage a respectful response and reinforce inclusive norms across channels.