What you learn:
- Identify best practices for email, chat, video, and social platforms
- Apply etiquette guidelines to diverse audiences
- Protect privacy and maintain professional tone
- Navigate challenging online scenarios with confidence
Description:
As work moves online, digital etiquette becomes essential. This module covers respectful email, chat, video meetings, and social platform interactions. You will learn guidelines to prevent miscommunication, protect privacy, and maintain professional tone across channels.
Real-world examples help you apply etiquette principles to everyday digital collaboration and customer interactions.
Inclusive Communication
Use language that respects diverse backgrounds and avoids biased assumptions. Frame messages to invite participation and minimize misinterpretation.
Accessibility and Clarity
- Write clearly using plain language
- Provide alt text for images and captions for media when possible
- Be mindful of cultural context and sensory differences
Addressing Harassment
Call out inappropriate behavior professionally, document it, and follow reporting procedures. Support colleagues who experience exclusion or bias across channels.
Fostering Belonging
Encourage bystander intervention, share constructive feedback, and reinforce a culture of respect on all digital platforms.