Defining core metrics

Core metrics provide a concise view of program health and governance outcomes. They should be defined, auditable, and actionable to support decisions by executives and the board. Typical metrics include incidents, remediation progress, training completion, policy alignment, and workforce diversity indicators.

Metric definitions and targets: Incidents reported; incidents closed; remediation actions completed; average time to remediation; training completion rate; policy changes implemented. Each metric has a data owner, data source, thresholds, and clear interpretation of trends.

Data quality and privacy: Source data from HRIS, LMS, incident management systems, and policy dashboards. Apply privacy controls, de-identification where possible, and ensure access controls. Document data lineage and reconciliation steps to maintain confidence in board reports.