What you learn:
- Link individual well-being to team dynamics and business results
- Identify indicators of a problematic climate
- Assess costs of misconduct and benefits of prevention
- Define actions to improve safety and inclusion
Description:
Harassment and discrimination not only affect individuals but can erode team performance, morale, and the bottom line. This module connects human experiences to business outcomes, including productivity, turnover, and brand reputation. You will explore metrics and practical approaches to mitigate harm while driving a positive culture.
The course integrates research-backed insights with scenario analyses to help you translate awareness into measurable improvements.
Conflict is natural in teams; the key is how it is managed. Harassment escalates conflicts and suppresses healthy debate.
Establish conflict norms: separate the person from the idea, focus on issues, and use objective criteria for evaluation.
Structured debate frameworks help: define problem, gather data, generate options, evaluate, decide, and review outcomes with a learning mindset (PDCA).
Safe escalation channels and supportive moderations encourage participation and reduce fear of retaliation.
Training teams in conflict resolution improves morale and performance, reducing turnover and enhancing collaboration.