What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
Definition of Harassment
Harassment is unwelcome conduct that targets an individual or group and creates a hostile work environment. It can affect a person's ability to work, feel safe, or participate fully in the workplace.
Forms of Harassment
Harassment can be verbal, physical, written, or visual. Verbal includes insults, threats, or demeaning language. Physical includes unwanted touching or blocking progress. Written includes emails or messages. Visual includes posters, memes, or symbols.
Protected Characteristics
Harassment can be based on protected characteristics such as race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, pregnancy, or other legally protected attributes. Conduct is harassment when it targets such characteristics and is unwelcome.