What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
Distinguishing Harassment from Disagreement
Not every difficult conversation or disagreement is harassment. Harassment involves unwelcome conduct targeting protected characteristics or creating a hostile environment, even after concerns are raised.
Disagreements should focus on behavior and ideas, not personal attributes. Seek mediation or HR support when needed to maintain fairness.
Clear Boundaries
Repeatedly ignoring requests to stop, using derogatory language, or leveraging power to intimidate signals harassment rather than ordinary conflict.