What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
Where to Report
Report through formal channels such as HR, a supervisor, or an ethics hotline. Policies often provide multiple options to ensure comfort and safety.
Confidentiality and Retaliation
Reports are handled confidentially to the extent possible. Retaliation against reporters is prohibited by policy and culture, and safeguards are in place to protect complainants.
Investigation and Outcomes
Investigations assess facts and determine appropriate actions. Outcomes may include remediation, training, or disciplinary measures, with ongoing support for all parties involved.