What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
Subtle Harassment and Microaggressions
Harassment can appear as microaggressions, exclusion, offhand comments, or biased jokes. These acts may accumulate and erode psychological safety.
Documentation
Document incidents with date, time, location, what happened, who was involved, witnesses, and the impact. This clarity supports reporting and investigations.
Bystander Intervention
Witnesses can support others by addressing behavior safely, reporting concerns, and offering support to reduce escalation and protect vulnerable individuals.