What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
In-the-Moment Responses
When witnessing harassment, respond calmly and assertively. State that the behavior is not acceptable, set boundaries, and involve a supervisor or HR if needed.
Prevention and Culture
Promote inclusive language, respectful interactions, and clear consequences for harassment. Training, policy enforcement, and accountability build a safer workplace.
Support Resources
Provide information about counseling, employee assistance programs, and internal support resources for both complainants and respondents to facilitate healing and fairness.