What you learn:
- Use inclusive language and active listening techniques
- Recognize escalation triggers and respond calmly
- Apply de-escalation strategies in meetings and digital channels
- Adapt communication for diverse teams
Description:
This course focuses on communication strategies that reduce friction, prevent misinterpretation, and build trust. You will examine patterns of miscommunication and practice de-escalation techniques in a variety of scenarios, including cross-cultural contexts and virtual settings.
Participants will leave with practical scripts and templates to apply in daily interactions and meetings.
Accessible Reporting Channels
Multiple channels are available for reporting concerns, including direct supervision, human resources, a dedicated online form, anonymous hotline, and third party ombud services. Reports can concern the employee or others and can be submitted at any time.
Confidentiality and Anonymity
The policy protects the privacy of all parties. Information is shared only with individuals who need to know in order to investigate and resolve the matter. Anonymity is respected when possible, but some investigations may require identifying information to proceed.
What to Include in a Report
Provide a clear description of the incident, dates, locations, involved persons, witnesses, and any evidence such as messages or emails. Include relevant context and how the behavior affected work or safety. Providing details helps a fair investigation.
Acknowledgment and Timeline
Reports are acknowledged promptly. Investigations proceed in a timely and thorough manner, with regular updates provided to the complainant as appropriate. The policy outlines expected timelines and the steps taken to protect those involved throughout the process.