This lesson defines the metrics that measure success in harassment prevention and diversity initiatives. It covers what to measure, where data comes from, and how to set baselines and targets that drive policy, training, and culture improvements across customer-facing settings.
Defining Metrics for Harassment Prevention and Diversity
This lesson defines the metrics that measure success in harassment prevention and diversity initiatives. It covers what to measure, where data comes from, and how to set baselines and targets that drive policy, training, and culture improvements across customer-facing settings.

Purpose and Scope

Measurement defines what success looks like in harassment prevention and diversity initiatives. It aligns goals across retail, F&B, healthcare, and hospitality, enabling leaders and teams to see progress and pinpoint gaps in policy, training, and culture.

Key Metrics

Identify lagging indicators such as incident counts, resolution times, and report rates, and leading indicators such as training completion, coaching participation, and perceived inclusiveness.

Data Sources

Data may come from incident reports, HR records, anonymous surveys, focus groups, and audit findings. Combine qualitative and quantitative signals for a balanced view.

Baseline and Targets

Establish baselines using historical data and set SMART targets that are measurable, time bound, and realistic to guide improvements.

Course Content
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