Performance criteria

Define objective, job-relevant criteria and avoid vague language. Tie ratings to measurable outcomes and behaviors.

Calibration and evidence: collect multi-source feedback, use calibration meetings, and document evidence to justify ratings.

Rater training: expose managers to biases, provide prompts to consider diverse inputs, and require reflection before final rating.

Feedback and growth: offer actionable feedback, check for retaliation, and provide development plans that apply across teams and individuals.

Outcome: more credible evaluations, improved trust, and safer, more inclusive workplaces.