What you learn:
- Identify supervisory duties to prevent misconduct
- Develop a plan for timely intervention
- Use documentation and escalation appropriately
- Foster accountability while supporting employees
Description:
Managers play a critical role in maintaining safe workplaces. This course outlines supervisory responsibilities, including prevention strategies, timely intervention, documentation, and escalation protocols. You will practice decision making in typical supervisory scenarios to ensure consistent and fair handling of concerns.
Conducting Interviews
During interviews, use open-ended questions and neutral language to gather facts. Listen actively, take accurate notes, and summarize statements to confirm understanding. Avoid leading questions and avoid drawing conclusions in real-time.
Maintain a respectful, non-judgmental tone and document any corroborating details or inconsistencies. Ensure each interview is conducted in a manner that preserves the dignity of all participants and protects confidentiality.
- Start with an overview of the session
- Ask open-ended questions
- Probe for specifics while avoiding assumptions
- Document responses accurately
- Close with next steps and confidentiality reminders