What you learn:
- Identify key metrics for inclusion and safety
- Design and deploy pulse surveys
- Analyze data and translate insights into action
- Close the loop with stakeholders and teams
Description:
This course covers designing metrics, implementing pulse surveys, and closing the loop with data-driven improvements. You will learn how to interpret feedback, report to leadership, and adapt training and policies based on results. Practical templates help you implement a robust measurement strategy.
Quality Dimensions
Data quality affects the credibility of metrics. Focus on accuracy, completeness, consistency, timeliness, and traceability of data across systems.
Data Cleaning and Reconciliation
Implement processes to detect duplicates, fill gaps, and align records from different sources. Reconcile incident and survey data to provide a coherent picture.
Bias and Validity
Identify potential measurement bias, such as under reporting or survey nonresponse. Apply validation checks and triangulate metrics to improve reliability.