What you learn:
- Identify key metrics for inclusion and safety
- Design and deploy pulse surveys
- Analyze data and translate insights into action
- Close the loop with stakeholders and teams
Description:
This course covers designing metrics, implementing pulse surveys, and closing the loop with data-driven improvements. You will learn how to interpret feedback, report to leadership, and adapt training and policies based on results. Practical templates help you implement a robust measurement strategy.
Engagement tactics
Send reminders, explain the purpose, and link to actions that will come from the results to boost relevance.
Timing and windows
Keep survey windows short, send reminders at optimal times, avoid holiday periods, and coordinate with other surveys to reduce fatigue.
Incentives and ethical incentives
Non-monetary incentives such as recognition or feedback loops can help, but design should avoid coercion or bias.
Mobile and multi-channel access
Ensure mobile-friendly surveys and support for offline completion when necessary to improve completion rates.