This lesson teaches how to detect hotspots and gaps using segmentation and to translate findings into prioritized actions.
Identifying Hotspots, Gaps, and Segments
This lesson teaches how to detect hotspots and gaps using segmentation and to translate findings into prioritized actions.

Segmentation basics

Analyze by department, role, tenure, location, and demographics while respecting privacy. Ensure sample sizes are sufficient to draw inferences; aggregate when needed.

Hotspot detection

Identify teams with persistently lower safety perception or higher harassment reporting. Use heat maps and cross tabulations to visualize gaps and concentration points.

Gap analysis

Compare perceptions with incident data, remediation outcomes, and policy changes. Develop hypotheses about drivers such as leadership behavior, workload, or reporting access.

Actionable outputs

Produce a prioritized list of actions with owners, deadlines, and required resources. Align interventions with the continuous improvement plan.

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