What you learn:
- Identify power dynamics in common workplace scenarios
- Recognize microaggressions and their effects
- Apply psychological safety concepts to team routines
- Develop strategies to promote inclusive communication
Description:
Power dynamics shape interactions and influence reporting, accountability, and outcomes. This course unpacks microaggressions and their cumulative impact on trust and performance. You will learn practical strategies to foster psychological safety, encourage speaking up, and address subtle forms of bias in daily work.
Through case studies and simulations, you will develop skills to intervene early, support colleagues, and design spaces where diverse voices are heard and valued.
Overview
Effective communication reduces misunderstandings and power imbalances when messages are clear, respectful, and timely. In this lesson you will explore how language, tone, and timing shape workplace interactions and how boundaries support safe, productive dialogue.
Clear communication begins with listening. Notice nonverbal cues, ask clarifying questions, and restate intent to confirm understanding. Boundaries define what is acceptable in conversations and help protect psychological safety for everyone involved.
Key Principles
- Clarity: articulate needs and expectations with direct, concrete language.
- Respect: acknowledge colleagues' perspectives and avoid assumptions.
- Consistency: align words and actions to build trust over time.
- Timing: choose appropriate moments for sensitive topics.
Practical Techniques
- Use I-statements to express experiences and needs without blaming others.
- Paraphrase what you heard to confirm understanding.
- Ask open questions to invite dialogue instead of defensiveness.
- End conversations with a clear next step or action item.