What you learn:
- Identify power dynamics in common workplace scenarios
- Recognize microaggressions and their effects
- Apply psychological safety concepts to team routines
- Develop strategies to promote inclusive communication
Description:
Power dynamics shape interactions and influence reporting, accountability, and outcomes. This course unpacks microaggressions and their cumulative impact on trust and performance. You will learn practical strategies to foster psychological safety, encourage speaking up, and address subtle forms of bias in daily work.
Through case studies and simulations, you will develop skills to intervene early, support colleagues, and design spaces where diverse voices are heard and valued.
Feedback Frameworks
Use structured approaches such as Situation-Behavior-Impact (SBI) or DESC. These frameworks describe what happened, its impact, and the desired change without labeling people.
Best Practices for Giving Feedback
- Prepare by observing specific examples and identifying the impact.
- Describe the behavior in objective terms, not personality.
- Explain the impact on the team and goals.
- Suggest concrete changes and offer support.
- Check understanding and agree on next steps.
Receiving Feedback
Listen actively, ask clarifying questions, acknowledge emotions, and reflect before replying. Separate the behavior from the person and commit to action.