De-escalation Techniques

When tensions rise, lower your voice, slow your pace, and acknowledge the other person's feelings without assigning blame. Focus on the issue and shared goals.

Use reflective listening to show understanding and pause before replying to reduce defensiveness.

Maintaining Boundaries During Tension

Restate boundaries calmly, stay focused on the topic, and avoid personal attacks. Document agreements and follow up as needed.

Escalation Path

If tensions persist, know the appropriate escalation path: involve a supervisor or HR, and use formal reporting channels while protecting privacy and fairness.