What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Disclosures and Boundaries
Disclosures may be partial or fragmented. Respond with openness and non-judgmental listening. Use open-ended questions and reflective statements to encourage sharing at a comfortable pace.
Avoid pressuring the complainant for details that could re-traumatize. Provide choices about what to disclose and when to share.
Documentation should be precise and neutral. Record facts, dates, and observations without judgment. Respect privacy and limit access to authorized personnel.
Supportive approach includes offering resources and options for next steps, while validating the complainant's feelings and autonomy.