What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Cultural Humility and Inclusion
Cultural humility requires ongoing self-reflection about power dynamics, biases, and assumptions. Acknowledge diverse experiences and identities in harassment cases.
Language and cultural considerations include avoiding jargon, offering interpreters, and using culturally responsive questions and materials.
Accessibility means providing multiple formats, captioned media, and accommodations for disabilities. Ensure information is reachable to all employees and complainants.
Intersectionality matters: recognize that identities intersect and shape experiences of harassment and disclosure. Use inclusive practices throughout the intake process.