What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Consent, Confidentiality, and Information Sharing
Before gathering details, explain the purpose, how information will be used, stored, and who will access it. Obtain explicit consent to collect and process data. If consent is not provided, outline what can be discussed and what cannot be recorded.
Obtain explicit consent to share information with designated parties such as HR, Compliance, or Legal. Define the scope of sharing and emphasize the principle of data minimization — share only what is necessary.
Describe the privacy expectations and the limits of confidentiality. Identify mandatory reporting scenarios and the process for handling disclosures that require sharing for safety or legal reasons. Provide contact points for policy questions.
Respect ongoing autonomy by allowing withdrawal or modification of consent. Revisit consent if the scope changes or new information will be collected or disclosed.