Overview

Triage is the initial evaluation of a harassment complaint. It identifies urgency, risk, and the appropriate next steps. Proper triage protects safety and informs the subsequent investigation and response process.

Trauma-informed Foundation

Approach every intake with safety, trust, choice, collaboration, and empowerment. Be mindful of disclosure dynamics and respond with empathy to minimize re-traumatization.

Key Concepts

During triage, collect essential facts while respecting boundaries. Assess immediate risk, determine escalation needs, and document decisions clearly and consistently.

Process at a Glance

Receive the report, screen for basic facts, assess risk, decide on escalation or inquiry, and record the triage outcome within policy and legal boundaries.

Roles and Accountability

Trained intake staff conduct triage with supervision. Escalate to HR, Compliance, or Legal when risk warrants. Supervisors review notes for consistency and fairness.

Expected Outcomes

A documented triage record captures risk level, safety actions, and timelines to guide the next steps in response and investigation.