What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Communicating Outcomes
Explain the triage outcome in clear terms. Reassure confidentiality and outline next steps and timelines.
Next Steps and Timelines
Provide a timeline for investigations, follow-up contacts, and any safety actions. Document expectations and contacts.
Escalation Communications
Notify HR, Compliance, or Legal as required. Share relevant information within privacy constraints to support the process.
Support Resources and Retaliation Risk
Offer resources for emotional support and document retaliation risks. Include information on reporting channels and protective measures.
Documentation of Communication
Record what was communicated, to whom, and when. Preserve confidentiality while ensuring accountability.