What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Trauma-Informed Interviewing Foundations
A trauma-informed approach centers safety, dignity, and autonomy. In interviewing harassment complaints, you apply five guiding principles: safety, trust, choice, collaboration, and empowerment. These principles help reduce re-traumatization and support meaningful disclosure.
Applied to intake, these principles shape how information is requested, how support is offered, and how decisions are documented. The interviewer remains curious, non-judgmental, and explicit about confidentiality boundaries within legal and organizational limits.
- Safety: Prioritize physical and psychological safety during the conversation.
- Trust: Build predictability, consistency, and respectful communication.
- Choice: Respect options for sharing details and setting boundaries.
- Collaboration: Engage the complainant as a partner in the process.
- Empowerment: Validate agency and control over the disclosure.