Techniques for collecting information using open-ended questions while reducing bias and re-traumatization.
Open-Ended Questioning and Information Gathering Techniques
Techniques for collecting information using open-ended questions while reducing bias and re-traumatization.
What you learn:
- Apply trauma-informed listening and intake techniques
- Assess risk and determine triage steps
- Preserve dignity and confidentiality during intake
- Coordinate with investigators and support services
Description:
Trauma-informed intake prioritizes safety, validation, and appropriate next steps. This module guides you through listening techniques, risk assessment, and triage to ensure that complaints are handled with care and efficiency. You will learn to balance empathy with accountability and documentation needs.
Open-Ended Questioning and Information Gathering Techniques
Open-ended questions invite detailed responses and reduce bias. Start with broad prompts and follow up with neutral probes to gather specifics.
Guidelines include avoiding loaded questions, using neutral language, and giving space for the person to shape their narrative.
- Begin with broad prompts such as 'Can you describe what happened?'
- Use neutral probes to clarify dates, locations, and individuals involved.
- Summarize what you heard and ask to confirm accuracy.
- Document statements verbatim when possible while noting context and interpretation.